TERMS AND CONDITIONS

Commercial cleaning services and website use

Last updated: 1 July 2026

These Terms and Conditions (Terms) apply to the use of the C2 Commercial Cleaning website and to commercial cleaning services supplied by C2 Commercial Cleaning Pty Ltd (ABN 37 683 968 916) (C2, we, us or our).

C2 provides recurring and one-off commercial cleaning for offices, clinics, retail spaces, schools, childcare environments and professional workplaces across Melbourne CBD and selected inner suburbs. C2 does not offer industrial or warehouse cleaning under these Terms unless separately agreed in writing.

1. When these Terms apply

By using this website, you agree to the website-use provisions in these Terms. These Terms apply to cleaning services only when C2 accepts your quote, booking or written service agreement. A request for a quote does not create a contract or oblige either party to proceed.

If C2 issues a proposal, scope of work, booking confirmation or signed service agreement, that document forms part of the agreement. If there is an inconsistency, the following order applies:

a signed service agreement or accepted proposal;
a written booking confirmation; then
these Terms.

2. Quotes, bookings and acceptance

Quotes are based on the information available at the time and are valid for 30 days unless the quote states otherwise. A quote may be withdrawn or revised before acceptance where site information, access requirements, scope or timing materially changes.

A booking is accepted only when C2 confirms it in writing or begins providing the agreed services. C2 may decline a booking where the site is outside our service area, access is not practical, the work is unsafe, or the requested scope cannot reasonably be delivered.

3. Scope of services and variations

C2 will provide the services described in the accepted proposal, service agreement or booking confirmation. Services are limited to the agreed scope, frequency, service window and site location.

Requests outside the agreed scope, including additional areas, specialist cleaning, changed frequency, changed access arrangements or work caused by exceptional site conditions, must be approved in writing before C2 is required to perform them. C2 will advise of any additional charge before proceeding where reasonably practicable.

4. Client responsibilities and site access

The client must provide accurate and timely information about the premises, access procedures, site hazards, security requirements, building rules, cleaning priorities and any restrictions that may affect service delivery.

The client must provide safe, lawful and practical access to the premises at the agreed time, including any required keys, access cards, alarm instructions, visitor permissions, lift access, electricity and water. The client remains responsible for securing cash, confidential documents, valuables and fragile items unless C2 has expressly agreed otherwise in writing.

The client must tell C2 in advance about any materials, surfaces, equipment or areas that require special handling, and about any hazardous substances or conditions that may be present at the site.

5. Workplace health and safety

C2 will take reasonable steps to perform services safely and in accordance with applicable workplace health and safety requirements. The client must maintain a safe environment for C2 personnel and comply with its duties as a person in control of the premises.

C2 may suspend, postpone or refuse work where it reasonably considers conditions to be unsafe, unlawful or materially different from those disclosed. Where this occurs, C2 will discuss a practical next step with the client. Any additional attendance or standby costs will only apply where they are set out in the accepted proposal or otherwise agreed in writing.

6. Fees, GST and payment

Fees are stated in Australian dollars and are exclusive of GST unless the proposal or invoice states otherwise. The client must pay invoices within 7 days of the invoice date unless different payment terms are stated in the accepted proposal or service agreement.

If an invoice remains unpaid after the due date, C2 may give written notice and, after a reasonable opportunity to remedy the default, suspend further services. C2 may recover reasonable costs of debt recovery to the extent permitted by law. Any interest or late-payment charge must be expressly stated in the accepted proposal or service agreement and must be reasonable.

7. Cancellations, rescheduling and termination

For a one-off service, the client should provide at least one business day written notice to cancel or reschedule. For recurring services, either party may end the arrangement by giving at least 7 days written notice, unless the accepted proposal or service agreement states a different period.

A cancellation or missed-access fee applies only where it is disclosed in the accepted proposal or booking confirmation and reflects C2’s reasonable costs or loss caused by the cancellation, rescheduling or lack of access. No fee is intended to operate as a penalty.

C2 may end or suspend services immediately where there is a serious safety risk, material breach of the agreement, repeated failure to provide access, or continued non-payment after written notice and a reasonable opportunity to remedy. Ending the agreement does not affect amounts properly due for services already performed.

8. Service concerns and reasonable rectification

If the client has a concern about a completed service, the client should notify C2 in writing as soon as reasonably practicable and, where possible, within 2 business days. This helps C2 inspect the issue and arrange a practical response. C2 will investigate genuine concerns and, where appropriate, re-perform the affected part of the service or agree another reasonable remedy.

This process does not exclude or limit any right or remedy that cannot be excluded under the Australian Consumer Law or any other applicable law.

9. Liability, insurance and Australian Consumer Law

C2 will exercise reasonable care and skill in providing services. C2 is not responsible for pre-existing damage, ordinary wear and tear, defects in the premises, damage caused by undisclosed conditions, or loss arising from the client’s failure to provide accurate information, safe access or required instructions, except to the extent caused by C2’s failure to exercise reasonable care and skill.

To the maximum extent permitted by law, C2 excludes liability for indirect or consequential loss, including loss of profit, loss of opportunity or business interruption. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

Where the law permits C2 to limit a remedy for a breach of a consumer guarantee, C2’s liability is limited, at C2’s option, to supplying the services again or paying the reasonable cost of having the services supplied again. Any broader limitation of liability should be confirmed in a signed service agreement after legal review.

C2 maintains insurance required by law and may provide evidence of cover on reasonable request, subject to confidentiality and insurer requirements.

10. Confidentiality and security information

Each party must take reasonable steps to protect the other party’s confidential business information that it receives in connection with the services, including access instructions, security codes, service schedules and commercial information. This does not prevent disclosure required by law, to professional advisers, or to service providers who need the information to perform their role and are subject to appropriate confidentiality obligations.

11. Website content and acceptable use

The website is provided for general information about C2 and its services. While C2 aims to keep information accurate and current, website content is not a binding offer and may change without notice. Site-specific services, prices, availability and timing are confirmed only in a written proposal, booking confirmation or service agreement.

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use website content in a way that infringes C2’s rights or the rights of others.

12. Intellectual property and third-party links

Unless stated otherwise, the website content, branding, text, images and design are owned by or licensed to C2. You may view and print content for personal or internal business use, but you must not reproduce, adapt, distribute or commercially use it without C2’s written permission.

The website may include links to third-party websites. C2 is not responsible for their content, availability or privacy practices.

13. Privacy

C2 handles personal information in accordance with its Privacy Policy, available on this website. By providing personal information to C2, you acknowledge that C2 may collect, use and disclose that information as described in the Privacy Policy.

14. Events outside reasonable control

Neither party is liable for delay or failure to perform an obligation to the extent caused by an event outside its reasonable control, including severe weather, emergency directions, utility disruption, building closure, industrial action, public-health restrictions or other unforeseen events. The affected party must take reasonable steps to reduce the impact and communicate promptly with the other party.

15. Changes to these Terms

C2 may update these website Terms from time to time by publishing a revised version on this website. Changes apply from the stated effective date and do not retrospectively change an existing accepted proposal or signed service agreement unless both parties agree in writing.

16. Governing law and contact

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria, subject to any law that gives another court or tribunal jurisdiction.

Contact: info@c2commercialcleaning.com.au